The website is live. The work on it continues.
The problemThe website is live, but updates and small fixes wait until something stops working.
Monthly support with clearly included time: we check, update and improve the website, and you get a report on what was done.
It fits when
- The website or store brings enquiries or orders and must not stop.
- You don’t have an in-house person for technical tasks.
- The website was built by us or by another team (after a technical review).
For complex B2B systems and custom software, the scope of support is set individually.
How the work changes
- TodayA problem is noticed when a customer complains AfterMonitoring of availability and SSL, a check of the form and the checkout
- TodaySmall fixes wait for weeks AfterIncluded time every month
- TodayNobody knows what has been done on the website AfterA report on the work done
The website has someone to monitor, maintain and improve it.
Monitoring with alerts
Automatic monitoring sends an alert when the website is unavailable or the SSL certificate is expiring. After the alert, we check the case within our service hours.
Key functions that work
We check the form, the checkout and the payment — what your enquiries and sales depend on.
Time for fixes
Every month includes hours for fixes and small improvements, without a separate quote for each task.
A report on what was done
A short report: what was checked, fixed and improved, and what we suggest for next month.
Choose support based on how active the website is.
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Basic
Your company website changes a few times a year, but the contact form must work every day.
50 €/month incl. VAT
Working key pages and contact form, availability monitoring, a check of the applicable backups and updates, time for small fixes and a short report.
- Included time
- up to 2 working hours a month
- Initial response
- within 2 working days
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Recommended
Business
A store or website that takes orders or enquiries every week and must not stop because of an update or a payment problem.
100 €/month incl. VAT
Everything in “Basic”, a check of the ordering or enquiry process, the applicable payments and deliveries, more time for fixes and a specific recommendation for improvement.
- Included time
- up to 4 working hours a month
- Initial response
- within 1 working day
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Growth
Every month there is a task for the website: a new feature, a faster page, an improvement to checkout — and you want someone to take it on.
200 €/month incl. VAT
Everything in “Business”, a monthly work plan, delivery of priority improvements within the hours, a check of what was done and a short call about the next steps.
- Included time
- up to 8 working hours a month
- Initial response
- within 1 working day, with priority
How we calculate the price
No hidden formulas: the package price is the included hours at €25 per hour. Monitoring, checks and the monthly report come at no extra charge. All prices include VAT.
- Basic2 h×25 €=50 € per month
- Business4 h×25 €=100 € per month
- Growth8 h×25 €=200 € per month
An hour in a package is 29% cheaper than a single hour (€35), because we plan the time in advance and work on a website we already know.
- We count time in 15-minute stepsWe don’t round up to a full hour. If changing one text takes 10 minutes, 15 minutes are deducted from the package, not 60.
- Every task is in the reportWhat we did and how long it took — line by line, in the monthly report.
- Monitoring doesn’t use up hoursAutomatic monitoring, alerts and the initial review of up to 45 minutes are outside the included time.
- Beyond what’s included — only with your “yes”If a task will exceed the remaining time, we first tell you how long it will take. An extra hour is €35.
We start with a review of the website and a clear plan for improvement.
Up to 45 minutes in the first month, at our expense and outside the included hours.
- Critical issues
- Three next steps by priority
- The right scope of support
Sample monthly report
October · “Business” package · illustrative
- Checked
- The form, checkout with card and cash on delivery, the backups and the SSL certificate.
- Fixed
- The delivery price to a courier office in one zone.
- Improved
- Images in the “Mugs” category load faster.
- Next step
- A shorter order form on mobile — 1 hour from next month.
Time used: 3 h 15 min of 4 hours
Comparison of what’s included
| What is included | Basic | Business | Growth |
|---|---|---|---|
| Included technical time per month | 2 hours | 4 hours | 8 hours |
| Initial response | within 2 working days | within 1 working day | within 1 working day, with priority |
| Initial review and plan (outside the hours) | Included | Included | Included |
| Availability and SSL monitoring | Included | Included | Included |
| Check of the key pages and the form | Included | Included | Included |
| Check of backups and updates | Included | Included | Included |
| Check of the ordering or enquiry process | No | Included | Included |
| Payments and deliveries (where applicable) | No | Included | Included |
| A specific recommendation for improvement | No | Included | Included |
| Monthly plan and priority improvements | No | No | Included |
| A call about the next steps | No | No | Included |
| Monthly report | Included | Included | Included |
Main terms
- The price is monthly, for one website that has been reviewed and approved in advance.
- The hours cover all manual checks, fixes and communication. Automatic monitoring doesn’t use them up. Unused hours don’t carry over.
- Extra work: €35/hour, only with your approval.
- The response time is the time within which we take on the task; the time to a fix depends on the problem and is set after the check.
Detailed terms
- Service on working days. Automatic monitoring is not a round-the-clock human watch.
- Domain, hosting, platform subscriptions, paid apps and licences are separate costs.
- An initial recovery, migration, major redesign and large integrations are estimated separately.
- For complex B2B systems and custom software, an individual scope is prepared.
- All prices are in euro and include VAT.
- The initial review is a technical review of the website approved for support, not a full security audit or a free repair of every problem found.
Comparison
A subscription or work when there is a problem?
Both options are possible. The difference is in the planning, the priority and how well we know the website when something stops.
| Criterion | Subscription support | Work when a problem occurs |
|---|---|---|
| Planning | Monthly checks and an improvement plan | Only when something stops |
| Included time | 2, 4 or 8 working hours a month | Hourly, after an estimate |
| Initial response | Within 1 or 2 working days, depending on the package | Depending on the workload |
| Knowledge of the website | We know its history, access and risks | A review from scratch every time |
By platform
What we do depending on the platform.
Shopify, OpenCart and custom development have different responsibilities and update and backup mechanisms.
Shopify
The platform is updated by Shopify. We monitor the theme and apps, check the checkout and payments, and keep an export of the products and content.
OpenCart
We plan updates of the core, the modules and the PHP version and test them on a copy. Backups of the files and database — with the host or on our schedule.
Custom development
Updates of the dependencies, a database backup and a check of the key processes. The scope is described individually.
Process
How we work.
-
01
Technical review
Current state, access, backups and risks. We review a website built by another team before we take over its support.
Result: website approved
-
02
Choosing a package
Based on how active the website is and the tasks you foresee.
Result: package agreed
-
03
Monthly work
Checks, updates and tasks within the included time.
Result: monthly report
What we need from you: Access to hosting, domain and admin; a list of known problems and desired improvements.
What we clarify before we quote
The answers determine the scope, timeline and price. You don’t need to know them all — we clarify them in the first call.
- 01What platform is the website on, and who built it?
- 02What access do you have: hosting, domain, admin, platform accounts?
- 03Which processes matter most: enquiry, order, payment?
Questions
Questions about support.
General questions about price, timeline, handover and support are in Contact.
What happens if the hours in the package aren’t enough?
We give you an estimate and work after your approval.
Extra work is €35/hour and starts only after you approve it. Unused hours don’t carry over to the next month.
Do you support websites built by another team?
Yes, after a technical review.
We check the platform, extensions, backups and access. If an initial recovery is needed, it is estimated separately before the subscription starts.
Does monitoring mean a round-the-clock watch?
No.
Automatic monitoring watches availability and the SSL certificate constantly, and we respond on working days within the initial response time.
An initial response doesn’t mean a deadline for the final fix.
Tell us what your website runs on and what you want to improve.
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